1) How do I place an order?
Please visit the top of this page and read our ‘How To Order’ information.
2) How long does it take to get a Sample Kit?
Sample Kits leave our studio within 5 business days after payment is made. Please allow time for delivery.
3) How long does it take to get my final order?
When you request your quote (see Step 2 above in the ‘How to Order” information) we will provide you with an estimated completion date. If you need your order before the estimated completion date provided in your quote, we will do our best to accommodate you.
4) When should I mail my invitations?
We suggest mailing invitations approximately 6-8 weeks before your wedding.
5)When should I order my invitations?
The sooner the better! We work closely with each bride to ensure every detail is covered. Ideally we like to start the process at least 4-6 months prior to your wedding (2-4 months prior to your estimated mailing date).
Production time will vary depending on the design you select and the quantity you need. If your wedding date is fast approaching please convo us prior to placing your order and we’ll be let you know if we can accommodate you.
6) Do you accept rush orders?
If you are in a hurry we will always do our best to accommodate you. If your wedding is fast approaching please contact us before purchasing a Sample Kit to see if your order can be completed in time. Rush fees may apply.
7) How many extra invitations should I order?
We suggest ordering at least 10 to 20 more invitations than you plan on mailing. Ordering additional invitations after you have signed off on your final proofs will be considered a new order based on that quantity, and will not be added to the current order.
8) Do you offer DIY invitations?
We do all the assembly with no extra cost to you! We do not offer a DIY option. DIY invites might sound fun, but are also very time consuming and stressful.
9) What colors can I choose from? Can I order color swatches?
We include our standard color swatches for card stocks, envelopes and ink options in all Sample Kits. If the color swatches we include are not what you’re looking for, please contact us and we’ll do our best to find one that works (additional fees will apply for non-standard colors).
10) What fonts can I select from?
We have a very extensive font library. Once you complete Step 3 of the ordering process we will send you a complete list of fonts available. If the font options we send are not what you’re looking for, please contact us and we’ll work with you to find one that works (additional fees may apply for specialty fonts if we have to purchase them). Please Note: Some fonts will not work well with certain designs. If you select one of these fonts we will let you know and ask you to select another one.
11) Can I get a sample in my colors before ordering?
Yes, you may order a sample in your colors for $18 per sample (includes shipping). The wording and font will be generic and NOT be changed to your wording.
12) Can I order extra envelopes?
Yes, just let us know when placing your order. The pricing for extra envelopes is included in your Sample Kit.
13) What printing options are available?
We offer high quality flat printing, which is the most cost effective and offers the most variety of colors. All of our printing is done in house for full quality control.
14) Can the wording be changed on my invitation?
Yes! Provided the invitation design will accommodate it, there are many options for wording. Because there are so many options regarding wording; we suggest that you search the internet, magazines or books to determine the wording that best fits you. Please note: Some designs will not accommodate all wording or fonts.
15) How much will each invitation cost to mail?
Postage varies from invitation to invitation depending on size, weight, shape, and amount of inserts. Many of our invitations will require additional postage to mail. Square invitations will require more than a standard 5 x 7 rectangle invitation. We suggest taking the sample to your local post office to get the correct mailing cost.
16) Can I get a hard copy of my final digital proof before finalizing my order?
Yes, once we have your digital proofs finished you can purchase a hard copy for $30. Please keep in mind that this will extend the estimated completion date of your order.
17) Can I cancel my order and get a refund?
All payments are non-refundable. We hope you don’t have a need to cancel your order but please let us know as soon as possible if you do. If you cancel your order after a payment has been made the payment is still non-refundable.
18) Can I return my order if a mistake is made?
Any mistakes made by us will be corrected as fast as possible at no cost to you. We are not responsible for errors made by you. Please check the final design and wording details carefully before signing off on your proof.
19) Do you require a contract?
We have a simple contract; however we do not require Etsy customers to sign a contract (however we do require you to agree to our policies listed in our shop). If you prefer to have a contract we are happy to provide one before you place your final order.
20) How do you use my contact information?
Etsy requires you to submit your personal information to complete an order. Rest assured, we never rent or sell your contact information to anybody, for anything. You are not added to our mailing list unless you request it.